Shipping policy

Pure Téchne is the operator of www.puretechne.com / www.puretechne.com.au / www.puretechne.au. By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs

Domestic (Australia Wide)
AUSTRALIA POST (Must refer to Australia Post for estimated shipping times)

Standard Shipping: $6.99
Express Shipping: $16.99

Please do keep in mind that there may be ongoing delays with Australia Post, but we are trying our best to get your orders to you as soon as possible.

New Zealand
AUSTRALIA POST

Standard International (6-29 days) : $12.99

Rest of the World
AUSTRALIA POST

Standard International (6-29 days) : $18.99

Please do keep in mind that there may be ongoing delays with Australia Post, but we are trying our best to get your orders to you as soon as possible.


3. Returns

3.1 Return Due To Change Of Mind

Pure Téchne does not accept returns due to change of mind. 


3.2 Warranty Returns

Pure Téchne will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Pure Téchne to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)


4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.

Please be mindful that this may be affected slightly, due to Australia Post delays.


4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 6 - 29 days. This varies greatly depends on your location and any delays experienced at the time of purchase.

Please be mindful that this may be affected slightly, due to Australia Post delays.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been fulfilled/dispatched.

Email must be sent to hello@puretechne.com


4.5 P.O. Box Shipping

Pure Téchne will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.


4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please take your parcel to a local Australia Post to conduct an assessment on your damaged item.


7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country


8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us at hello@puretechne.com


9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please email us at  hello@puretechne.com